Communicating with Diplomacy, Poise, and Finesse: What to Say and How to Say It.

Some people say the right thing no matter what the situation is. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. During this training program, participants will learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more.

Communicating with Diplomacy, Poise, and Finesse: What to Say and How to Say It is the ideal program for those needing to improve their basic communication skills or for those looking for the extra business edge.

At this program's conclusion, participants should be able to:

Capitalize on personal style for more effective communication.

Explain the effective use of communication tools.

Explain the effective use of email.

Rephrase blunt language to achieve results without offending anyone.

List strategies for dealing with difficult behaviors.

Demonstrate how to deliver constructive feedback and how to disagree politely.

Develop an action plan to improve communication skills.


For more information on our international award winning and unique initiative to develop the leadership competencies in your company, please contact us.

If you would like more information on our progammes, workshops or any of our other courses that focuses on leadership competencies please contact us.